CONGRATULATIONS to Mr Eamonn Hyland of Refresh Decorating the winner of our survey prize draw. Mr Hyland’s survey was drawn at random from over 4,000 entries and he was awarded with a cheque for £1,000 by Paint Man at our Farringdon Road store.
The information provided by over 4,000 respondents has provided us with invaluable feedback and we have listened to your comments. The main areas of concern highlighted by your responses are:
- Product Signage: you have advised that it can be difficult to locate product within our stores so now we are in the process of improving location signage in all stores.
- Acknowledgement by staff: you have advised that you often feel as though our staff make no effort to acknowledge you so we have spoken to our branch managers and operations managers about ways we can improve.
- Promotions: you have advised that our in store promotions could be better presented and we have spoken to our merchandisers about providing dedicated space, where possible, in each store.
The next prize draw will be before Christmas.
"We firmly believe that the modern decorator should not have to travel to a number of different shops to obtain the products they require".
Our principle business objective is to provide both trade and retail customers with a range of products under one roof that meet all their decorating requirements. If we do not stock a particular product we will do whatever we can to obtain the product in as short a time as possible at competitive prices.